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Final Report. On Saturday August 8th I "returned" the car to CarMax. I didn't actually have the car. It was still at the Nissan dealer being "repaired." After replacing two battery cells, the car was still throwing the "turtle mode" light when the tech started it at a full charge. As of...

24 hour update on my case. Nissan techs identified two problematic battery cells, one very depleted and one partially depleted. Nissan authorized replacement of both. They tell me that when they actually open up the battery pack they will do further troubleshooting to see if they can...

Thank you for that clarification GerryAZ. I misunderstood. Your explanation may also explain why even though I could accelerate in turtle mode, the car seemed sluggish to me. Of course I had only 2 days of driving experience and drove with the turtle light on about 75% of the time,, so I...

Thanks everyone. Here's the update. CarMax did indeed tell me that I had to go through them in order to preserve my warranty and right of return. After 2 hours of wait, the customer service agent returned to say there was no problem and I should ignore the warning lights. She was reading...

Thank you all for the responses so far. Here are my responses to the questions/comments, and further questions from me. I am located in Long Beach, CA and am currently dealing with both CARMAX and the NISSAN dealer in Buena Park, CA. Any advice on the best NISSAN service department in the...

Hello, I just joined this forum after buying a 2017 Leaf SV from Carmax. This car had only 2,000 miles on it and cost $15,000. I drove off the lot with a 90% charge directly to a Nissan Dealer in order to have the battery mounting bolts recall attended to. While I was there, the tech told...