mossyleaf
Posts: 600
Joined: Tue Aug 03, 2010 12:41 pm
Delivery Date: 25 May 2011
Leaf Number: 2218
Location: San Diego
Contact: Website

Re: Anybody else's XM trial end today?

Mine too, i called in and the fixed it. Only gave me 90 days not 6 months... :?
Platinum Service at no extra charge!
leonk@mossy.com
http://www.mossyleaf.com" onclick="window.open(this.href);return false;
858-565-4411x205
Owner/2011 Silver SL-e
User avatar
TomT
Posts: 10656
Joined: Sun Aug 08, 2010 12:09 pm
Delivery Date: 01 Mar 2011
Leaf Number: 000360
Location: California, now Georgia
Contact: Website

Re: Anybody else's XM trial end today?

I called them at 800-967-2346 and they immediately gave me a new six month subscription good until December. It may have helped that I have a lifetime subscription to a portable XM radio and they simply added my trial for the Leaf to that account...
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
2019 Tesla Model 3; LR, RWD, FSD, 19" Sport Wheels, silver/black; built 3/17/19, delivered 3/29/19.
MikeD
Posts: 704
Joined: Thu Jun 24, 2010 6:14 am
Delivery Date: 12 May 2011
Leaf Number: 592

Re: Anybody else's XM trial end today?

Leaf vin=592 and XM expired today -- called and after saying I expected a 6 month trial subscription, they set me up a new account w/ 6 month subscription including navweather and navtraffic.

Note: It seemed I had to log into my account and "manually" send the activation signal while the radio was turned on and set to channel 1. Perhaps it would have happened automatically if I had waited a few more minutes with the radio turned on...
User avatar
TomT
Posts: 10656
Joined: Sun Aug 08, 2010 12:09 pm
Delivery Date: 01 Mar 2011
Leaf Number: 000360
Location: California, now Georgia
Contact: Website

Re: Anybody else's XM trial end today?

I had to do the same. You can send an aurthorization code to the radio automatically at 866-635-8634 using either your telephone number, account number, or radio ID. It can take up to 15 minutes to authorize...

By the way, I am unfamiliar with navweather as it relates to the Leaf... I didn't think our stupendous Clarion Nav System supported that...
MikeD wrote:Leaf vin=592 and XM expired today -- called and after saying I expected a 6 month trial subscription, they set me up a new account w/ 6 month subscription including navweather and navtraffic.
Note: It seemed I had to log into my account and "manually" send the activation signal while the radio was turned on and set to channel 1. Perhaps it would have happened automatically if I had waited a few more minutes with the radio turned on...
Last edited by TomT on Sat Jun 11, 2011 5:01 pm, edited 1 time in total.
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
2019 Tesla Model 3; LR, RWD, FSD, 19" Sport Wheels, silver/black; built 3/17/19, delivered 3/29/19.
GroundLoop
Posts: 1725
Joined: Mon Sep 13, 2010 9:31 pm

Re: Anybody else's XM trial end today?

I must be saying the wrong things (again).

XM told me to pound sand, and invited me to pay for a subscription.
User avatar
ttweed
Posts: 1090
Joined: Tue Sep 07, 2010 8:31 am
Delivery Date: 01 Apr 2011
Leaf Number: 1317
Location: La Jolla, CA
Contact: Website

Re: Anybody else's XM trial end today?

GroundLoop wrote:I must be saying the wrong things (again).

XM told me to pound sand, and invited me to pay for a subscription.
How was your angst level for the call Groundloop? :lol: Have a couple of Red Bulls and try again with another operator? You might get lucky. Or maybe ask to have your issue escalated to a supervisor?

This reminds me of the "bad old days" calling Nissan CS about when our cars were going to get here. ;)

TT
Tom Tweed
La Jolla, CA
Plowshare Media
2011 SLe #1317 del. 4/1/11
1st bar lost at 31,953 miles
2nd bar lost at 38,685 miles
3rd bar lost at 50,711 miles
4th bar lost at 59,758 miles after 64 months
Battery replaced at 61,307 miles.
User avatar
garypq
Forum Supporter
Posts: 23
Joined: Tue Apr 12, 2011 6:06 pm
Delivery Date: 15 Dec 2018
Leaf Number: 308414

Re: Anybody else's XM trial end today?

My XM also went bye-bye on June 10. I bet all Leafs did.

FWIW, I once vowed never to deal with XM/Sirius again. I'm sorry the option wasn't an option I could delete. I have never had worse customer service in my life- they even turned me over to a collection agency after I canceled my subscription, on line, and on the phone.
2011 Cayenne Red
Knoxville TN
Reserved July 11, 2010 (Tour de France Nissan ad)
Ordered January 28, 2011
Delivery May 26, 2011
Left Japan before Tsunami, arrived Tennessee after Tornado/Hail storm
User avatar
Boomer23
Posts: 3553
Joined: Sun May 23, 2010 9:57 pm
Delivery Date: 30 Mar 2011
Location: Orange County, CA

Re: Anybody else's XM trial end today?

Add me to the list. Mine went out between 8 am and noon today, June 11.

I called XM Customer Service and at first they tried to tell me that they had no record of an account for me and that they'd have to set me up with a regular subscription. I assumed that this meant that they were going to try to get me to start paying for the XM service, so I got pissy since my 90 days is not yet up since I got my car. After some confusing conversation, the young man asked for my details and set me up with a 6 month free trial.
2018 Tesla Model 3 Long Range RWD
2017 Chevy Bolt EV Premier Kinetic Blue
Blog: http://drivingelectric.blogspot.com" onclick="window.open(this.href);return false;
User avatar
TomT
Posts: 10656
Joined: Sun Aug 08, 2010 12:09 pm
Delivery Date: 01 Mar 2011
Leaf Number: 000360
Location: California, now Georgia
Contact: Website

Re: Anybody else's XM trial end today?

I had an interesting conversation with one of their Tier 3 techs... It seems that XM does not know from Adam about any of the free trials or radio IDs in new vehicle audio systems. It works like some OEM software licensing arrangements. Nissan (or whomever) gets a volume authorization and applies that to all their radios of a particular model. The date that the trial is to expire is hard coded in to the authorization and has no bearing on when it was actually authorized in the radio. He said that normally, a vehicle manufacturer gets a new block every month or so with a new date code in it so it isn't a big deal... Apparently Nissan's Leaf codes were somewhat "stale" and led to this problem. When the radio reaches the date code (the date is sent as part of the radio data stream), it simply deauthorizes. Thus, that is why when you call in, XM has no idea who you are and knows nothing about your specific radio: your radio ID has never hit the system since it all happens without any direct contact with them... For future reference, what they CAN do is, when you pick up your car give them a call right away and they can then create an account with your radio ID and create a 6 month trial for you from that point forward. If you wait a while it is apparently much harder for them to do this for reasons that could not be explained to me (probably marketing or fraud prevention).
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
2019 Tesla Model 3; LR, RWD, FSD, 19" Sport Wheels, silver/black; built 3/17/19, delivered 3/29/19.
User avatar
ttweed
Posts: 1090
Joined: Tue Sep 07, 2010 8:31 am
Delivery Date: 01 Apr 2011
Leaf Number: 1317
Location: La Jolla, CA
Contact: Website

Re: Anybody else's XM trial end today?

mogur wrote:... Apparently Nissan's Leaf codes were somewhat "stale" and led to this problem.
Good explanation, mogur--thanks! So this says to me that somebody at Nissan USA didn't anticipated the diversion of 4,000 Leafs to the Japanese market at the beginning of 2011 and activated the whole block of codes on Dec. 10, 2010 when they started delivering cars here, thinking the deliveries were just going to ramp up in Jan. and Feb. and that by March they would need another block. It sure didn't happen that way, though....then came the tsunami.... :cry:

TT
Tom Tweed
La Jolla, CA
Plowshare Media
2011 SLe #1317 del. 4/1/11
1st bar lost at 31,953 miles
2nd bar lost at 38,685 miles
3rd bar lost at 50,711 miles
4th bar lost at 59,758 miles after 64 months
Battery replaced at 61,307 miles.

Return to “Music / Navigation / Handsfree”