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Re: NA RapidGate Fix

Posted: Mon Jul 22, 2019 2:36 pm
by OrientExpress
To sum up Dave's report, he had heard from his dealer's service department that one of their Techs had discovered a SW patch for the LEAF's BMS, but the tech was on vacation until August 1st, and know one else in the shop knew about this update. Dave in the mean time made an appointment to have this update installed.

To me this simply did not pass a basic sniff test, and my research could not find any TSB for the LEAF that would fit the description of this kind SW update, but did sound very much like the update last year for the 30kWh cars and the phantom degradation bug.

So I went a bit further and reached out to Nissan this morning to get more information on this, and here is the response I received from Jeff Wandell from Nissan's Product and Technology Communications:

"I can confirm that a software update that reduced the quick charging safeguards was offered to customers in Europe. We’re currently investigating offering the software in the U.S. for 2018 – 2019 40 kWh LEAFs but have nothing to announce at this time.
As things progress forward, I’ll let you know of any changes".

So in summary, no there isn't a charge speed update at this point in time. There may be one in the future, but not today.

Re: NA RapidGate Fix

Posted: Mon Jul 22, 2019 3:01 pm
by LeftieBiker
Thanks for that post. There is a new recall for a battery bonding plate. Maybe it is that.

Re: NA RapidGate Fix

Posted: Mon Jul 22, 2019 3:10 pm
by OrientExpress
LeftieBiker wrote:Thanks for that post. There is a new recall for a battery bonding plate. Maybe it is that.
I don''t think so, when I googled the wording of Dave's description of the fix the only think that came up from multiple sources was the 30kWh phantom degradation fix.

Re: NA RapidGate Fix

Posted: Mon Jul 22, 2019 8:03 pm
by DaveinOlyWA
Ok, I was contacted by the LEAF tech who asked me what "RapidGate" was. I told him and he said he just installed an update to address the issue.

Without further detail, I have to think the tech saw the term in the description of the reason the work was being done. He did say he installed it on a 40 kwh LEAF. Although I did ask him if there was a Update #, reference code, etc and he only said it was called LBC Warranty Update. I didn't push him on details because he is well known in the region as being THE LEAF tech so I had very little reason to doubt that he knew what he was talking about.

So I called his advisor and told him I wanted the RapidGate fix and he looked and only found the Battery plate issue. I then told him that the tech would know and so he talked to the tech and came back and said "Ok, I know what you are looking for and this is brand new. In fact, I don't even have an estimate of how long it will take to do"

so we set appt and I will find out on the 1st.

So there we are. As far as the lack of information from Nissan, I am now wondering if a customer simply pushed the issue and some higher up authorized the update. After all, its not like it doesn't exist.

So that is what I have.

Re: NA RapidGate Fix

Posted: Tue Jul 23, 2019 5:33 am
by SageBrush
If the best LEAF tech in the region has never heard of RAPIDGATE, that is just sad.
It probably means that it is a waste of time to contact Nissan representatives for information.

Re: NA RapidGate Fix

Posted: Tue Jul 23, 2019 6:14 am
by DaveinOlyWA
SageBrush wrote:If the best LEAF tech in the region has never heard of RAPIDGATE, that is just sad.
It probably means that it is a waste of time to contact Nissan representatives for information.
Well he is a LEAF Tech so likely very familiar with Nissan terms. RapidGate was a term invented by someone in the EU last Spring. Either way;

I present this as not further evidence but only in that some people may not be as connected as they think :)

https://cleantechnica.com/2019/07/23/ni ... af-owners/

Re: NA RapidGate Fix

Posted: Tue Jul 23, 2019 6:33 am
by SageBrush
DaveinOlyWA wrote:
SageBrush wrote:If the best LEAF tech in the region has never heard of RAPIDGATE, that is just sad.
It probably means that it is a waste of time to contact Nissan representatives for information.
Well he is a LEAF Tech so likely very familiar with Nissan terms. RapidGate was a term invented by someone in the EU last Spring.
I don't care who invented the term. It has been plastered over every EV related news, commentary, and discussion forum on the planet for close to two years. Can you say "out of touch ?"

Anyway, this does look to be a real thing although it does not show up yet in the Nissan database.
https://www.nissan-techinfo.com/TSB/TSB ... Index.aspx

If I was attracted to conspiracies I would say that Nissan is trying very hard to limit exposure and car updates while being able to plead in the future plausible deniability since the update was 'offered.' For now I'll just go with general incompetence although both being true may well be closer to the mark.

I think @metricus is no longer active on MNL. Too bad; he would want this update. Anybody know how to contact him ?

Re: NA RapidGate Fix

Posted: Tue Jul 23, 2019 6:38 am
by DaveinOlyWA
SageBrush wrote:
DaveinOlyWA wrote:
SageBrush wrote:If the best LEAF tech in the region has never heard of RAPIDGATE, that is just sad.
It probably means that it is a waste of time to contact Nissan representatives for information.
Well he is a LEAF Tech so likely very familiar with Nissan terms. RapidGate was a term invented by someone in the EU last Spring.
I don't care who invented the term. It has been plastered over every EV related news, commentary, and discussion forum on the planet for close to two years.
Mebbee so and he did get the term from "official" Nissan repair order... But guessing the service writer simply wrote what the customer said. I am more interested in who this person was? I want to shake his hand!

Re: NA RapidGate Fix

Posted: Tue Jul 23, 2019 8:19 am
by rdhauser
Thanks for keeping it relatively civil to this point, folks. My "Clean Technica" news feed had an article about it this morning. Here is a link to it:

https://cleantechnica.com/2019/07/23/ni ... af-owners/

And here is a quote for those who just want the meat of it:
In a screenshot provided to CleanTechnica by one of our sources, the bulletin is listed as classification EL19-018 and reference NTB19-056. It’s titled “2018-2019 LEAF; LITHIUM-ION BATTERY WILL NOT QUICK CHARGE.” The bulletin tells technicians to apply the updated software if the customer complains of slow DC fast charging, or if they complain of inability to fast charge at all after several consecutive sessions. The software is offered for all 2018 and 2019 LEAFs,
So, while still not a certainty, a good push in the direction of Dave's technician.

Re: NA RapidGate Fix

Posted: Tue Jul 23, 2019 9:13 am
by OrientExpress
I reached out again to Nissan about this, and this time I received this reply:

"I apologize as I know this is different information than I recently provided you. At this point yes, I can confirm that Nissan has released a software update for early 2018-2019 LEAF customers with a 40kWh battery in the U.S. and Canada to update quick charging software. This update allows for faster charging during multiple quick charging sessions. Customers can visit their local Nissan dealership to confirm if they’re vehicle requires an update and schedule one if needed."

So good, This will certainly placate those that feel that this is a big deal. Congratulations to all.