Matthewrees35
Posts: 1
Joined: Wed May 13, 2020 12:05 am
Delivery Date: 07 May 2020

Help with the app needed

Wed May 13, 2020 12:09 am

hi everyone. Just picked up my 2018 leaf and absolutely lovely it. However I want to set up the app but as the car is used its already registered to the old owners account. I've tried to contact nissan by phone and email and having very little luck with them get back to me. Does anyone know if I can do something to de register the car and then setup the car in my name???

GerryAZ
Gold Member
Posts: 2494
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Help with the app needed

Wed May 13, 2020 9:29 pm

I believe you need to talk to Nissan EV Customer Service to resolve this.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL Plus purchased 8/10/2019

cwerdna
Posts: 10598
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Help with the app needed

Wed May 13, 2020 9:47 pm

I've had to call Nissan's EV service line and they will require you send them proof that you now own the car before they will turn over control to you.

I did that for the used '13 SV I bought in 2015. Posted about this at viewtopic.php?p=498697#p498697. You can ignore the 3G TCU part as the 2018+ already has the right TCU.

'19 Bolt Premier
'13 Leaf SV w/premium package (owned)
'13 Leaf SV w/QC + LED & premium packages (lease over, car returned)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

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