Pretty darn good service by Blink.....thanks for sharing.BC3 wrote:I had my blink L2 charger installed earlier this week. The electric charging part works great but it cannot connect to my wireless network. It seems silly to me that ECOtality is expecting electric contractors to conduct (pun intended) network connections. They worked very hard to get it to connect and even went to Radio Shack to purchase a 100ft network cable to test a hard wire connection to my network. No luck. I reluctantly signed off on the installation realizing the charger delivers electricity to the car (their job) and the network issue resides with someone else (me if it’s my network, blink if it’s the box).
I was hesitant to call blink customer service thinking the newness of the service would be a nightmare to deal. I couldn’t be more wrong. Yesterday I called from work and explained my situation. The customer service rep told me they would walk through the set up with me to troubleshoot. I’m on the west coast and they are on the east coast so I expected it would be days before we hooked up. Wrong again. The same night at 7pm PDT a blink rep called me to work on fixing the issue. He had a network technician on the line again as well. Long-story-short, the three of us spent nearly 1 hour working on the issue. Not to get into too much detail but my box was set up all wrong (IP address, subnet mask, etc… were all wrong). They also want me to have a stronger signal so they are contacting my local ECOtality coordinator to arrange for someone to come out and install a power line adapter to improve the network signal in my garage. The net tech and CS rep were super polite through the entire process – continuously apologizing for the set up issues and patiently walking me through my network set up. It’s comforting to know that blink has the resources in place to help with set up and future issues I might encounter with my charger.
It's funny you mention the $100M. The entire time I was on the phone I kept thinking that this customer service model isn't sustainable. How much are they paying to have two highly qualified employees (1 was a senior network technician) based in eastern U.S. spend an hour on the phone with one customer when most cust serv models have those calls (the ones that make it out of an automated environment) routed to India.TRONZ wrote:I really like hearing success stories since Eco/Blink is holding $100,000,000.00 of our money. Does anyone know how many chargers they have installed so far???