thatlarryguy
Posts: 3
Joined: Fri Sep 13, 2019 4:11 pm
Delivery Date: 28 Sep 2019
Leaf Number: 307417
Location: Burnet, TX

SiriusXM refreshes every time I turn on radio

Wed Sep 29, 2021 10:07 am

Not sure if this needs to be here or over in the troubleshooting forum but it is about music :)

For the last 4 days, as soon as I get in the car and pull out of the garage the radio tells me that my subscription has been updated, press OK. Actually, my subscription has been erased. I can do the automated refresh and it comes back. Sometimes without audio, sometimes with. I have spend many minutes on the phone with SiriusXM support people and they get it working, Sometimes I have to turn off the car and open the door. They even had me get out of the car this morning. I guess they don't trust me to not play with the buttons. This is all fine and good until I shut off the car and then the cycle starts all over again.

One of the agents started to blame the radio itself after telling me that since it took the refresh everything was good :evil: . I am currently waiting on a callback from the next level of support but I am not holding my breath. I plan on reaching out to the dealer to see if they have heard of anything like this. I'm not exactly keen on replacing the radio based on their finger pointing.

My guess is that as soon as the radio powers up and gets a signal it verifies the subscription and it is failing for some reason. SiriusXm won't confirm my suspicion. Anybody seen or heard of this issue?
2016 SV Pearl White - purchased 9/28/19

GerryAZ
Gold Member
Posts: 3097
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: SiriusXM refreshes every time I turn on radio

Sat Oct 02, 2021 9:39 pm

There are two power sources for the radio--the main source is switched on and off when the car is turned on and off. The backup source should be on all the time and keeps presets, programming, and other settings from being lost. I suggest that you check for a blown fuse or wiring problem in the backup source circuit because it sounds like the radio is resetting itself when you turn the car on.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL Plus purchased 8/10/2019

LeftieBiker
Moderator
Posts: 17684
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: SiriusXM refreshes every time I turn on radio

Sat Oct 02, 2021 9:56 pm

I agree. That backup power is often called "logic power" or "memory power".
Brilliant Silver 2021 Leaf SV40 W/ Pro Pilot & Protection
2009 Vectrix VX-1 W/18 Leaf modules, & 2 lithium E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

thatlarryguy
Posts: 3
Joined: Fri Sep 13, 2019 4:11 pm
Delivery Date: 28 Sep 2019
Leaf Number: 307417
Location: Burnet, TX

Re: SiriusXM refreshes every time I turn on radio

Sun Oct 03, 2021 6:26 am

Thanks for the replies.

Since everything appears to be tied together, wouldn't I also be losing my radio presets as well as my charging and climate timers if the memory power is being interrupted? Everything else is still functioning. I don't remember losing the satellite info when I changed the battery last year. I know I didn't have to get a refresh signal sent. The car actually sat overnight without a 12V battery because the parts store had to order it. (I live in the sticks)
2016 SV Pearl White - purchased 9/28/19

thatlarryguy
Posts: 3
Joined: Fri Sep 13, 2019 4:11 pm
Delivery Date: 28 Sep 2019
Leaf Number: 307417
Location: Burnet, TX

Re: SiriusXM refreshes every time I turn on radio

Sat Oct 16, 2021 6:19 am

I took the car to the dealership yesterday and they determined that there was an internal failure to audio unit.

Replacement price is $2942. That's not happening so I guess I'm shopping for alternative solutions.
2016 SV Pearl White - purchased 9/28/19

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