derbartman
Posts: 28
Joined: Sun Jan 03, 2021 1:41 pm
Delivery Date: 03 Jan 2021
Leaf Number: 304749

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 1:31 pm

Im in CO north of Denver a little bit.
See it seems its in the dealers interest to help determine a battery should be fixed or replaced under warranty so it seems like they would want to help and would be very clear on the rules and guidelines about said replacement. The only extra twist with this dealer is they sold me the car a couple days ago - so they might possibly be struggling with the balance between me feeling ripped off vs getting the battery work done IDK..
It could be they are telling the truth about needing the code to engage Nissan - although this particular tech seemed unaware - it could be whoever she talked to is shooting straight - I just have one data point so far.
I considered starting to contact other dealers, but wanted to hear the experience of the forum too before talking to too many more dealers..

goldbrick
Posts: 1259
Joined: Tue Aug 01, 2017 3:33 pm
Delivery Date: 01 Aug 2017
Leaf Number: 311806
Location: Boulder, CO

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 1:47 pm

I'd try Boulder Nissan. They sell a ton of Leafs and know all about them. They might even be reading this forum ;)

For the warranty replacement, there are 2 concerns: one is a capacity warranty which triggers when the car shows 8 bars of capacity left. Your car isn't near that. This warranty on the 2017 is for 8 years or 100k miles. The second warranty is for battery defects. This warranty should cover your car since it has a defective battery module.

Nissan corporate or the dealer may decide to open the pack and replace the bad module or they may decide to replace the entire pack. There is a chance they will decide to replace the entire pack since it is much less labor and the 30kWh packs have been discontinued and replaced by the 40kWh packs (as found in newer Leafs) so replacement modules may not be available.

Best of luck and keep up updated.

derbartman
Posts: 28
Joined: Sun Jan 03, 2021 1:41 pm
Delivery Date: 03 Jan 2021
Leaf Number: 304749

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 2:01 pm

ya - IDK why I didn't just share that info but I have been working with Boulder Nissan - they are the dealer in question.

If its true that Nissan corp wont entertain battery issues without 8 bars or code then I guess we may have gotten had by the dealer but I guess it seems a double edged sword if I understand it right - we may suffer pain for a while of lower than expected range and possibly scary SoC drop - but at the end of it we probably would expect to reach a code or bar state granting a warranty action within the 8 years - but Id prefer sooner rather than later as getting stranded on a commute is no fun..

LeftieBiker
Moderator
Posts: 16962
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 2:01 pm

They do need to have a trouble code to trigger a CVLI test. You need to find a better dealership ASAP. The ignorance and lying shown so far are pretty typical, but you need a better dealership to get the battery repaired* or replaced. Driving the car with less than 20% SOC is likely to trigger Turtle Mode (greatly reduced power) and that should throw a code. Do it near home, though, so you can get it back to your driveway to charge before it stops dead.

* Nissan is only obligated to replace the bad cell, although with a little luck they will replace the whole battery, likely with a 40kwh pack from the 2018+ cars.
Brilliant Silver 2021 Leaf SV40 W/ Pro Pilot & Protection
2009 Vectrix VX-1 W/18 Leaf modules, & 2 lithium E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

alozzy
Posts: 1937
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 2:06 pm

Given the low cell voltage on #11 in the pack, as reported by LeafSpy, I would go back to the dealer with a print out of that screenshot and insist that they get an expert LEAF tech involved.

If they don't give you satisfaction, then I would go to Nissan directly. This is clearly a defective cell and must be covered by warranty - either by replacing the defective cell or giving you a replacement pack.
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

SageBrush
Forum Supporter
Posts: 6266
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: NM

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 2:15 pm

derbartman wrote:
Thu Jan 07, 2021 1:31 pm
See it seems its in the dealers interest to help determine a battery should be fixed or replaced under warranty so it seems like they would want to help and would be very clear on the rules and guidelines about said replacement.
None of that is your concern, and it is waste of your time and energy.

#1 You have a defective pack
#2 Your car is under warranty

This is Nissan. You have to be focused or they will BS you into insanity.
2013 LEAF 'S' Model with QC & rear-view camera
Bought Jan 2017 from N. California
Two years in Colorado, now in NM
03/18: 58 Ahr, 28k miles
11/18: 56.16 Ahr, 30k miles
09/20: 54.3 Ahr; 38k miles
-----
2018 Tesla Model 3 LR, Delivered 6/2018

LeftieBiker
Moderator
Posts: 16962
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 3:48 pm

alozzy wrote:
Thu Jan 07, 2021 2:06 pm
Given the low cell voltage on #11 in the pack, as reported by LeafSpy, I would go back to the dealer with a print out of that screenshot and insist that they get an expert LEAF tech involved.

If they don't give you satisfaction, then I would go to Nissan directly. This is clearly a defective cell and must be covered by warranty - either by replacing the defective cell or giving you a replacement pack.
The problem is that they don't consider LeafSpy to be acceptable evidence of anything.
Brilliant Silver 2021 Leaf SV40 W/ Pro Pilot & Protection
2009 Vectrix VX-1 W/18 Leaf modules, & 2 lithium E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

derbartman
Posts: 28
Joined: Sun Jan 03, 2021 1:41 pm
Delivery Date: 03 Jan 2021
Leaf Number: 304749

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 4:05 pm

Right - and it sounds like even if I pay the $85 for their test and the see the same result - they cant/wont do anything either - its true I can push / escalate. I can talk to the manager and then the owner and then call Nissan no gas line and discuss and escalate as per their docs. If I were to choose the escalate path it sure seems like I would be way better off having a Nissan dealer test showing the bad cell than just leafspy. I fear paying $85 only to have the dealer say it all came back fine.. I also fear the whole escalation path - also lots of BS and frustration..

Its very odd though to think that they don't accept the data that their own car is outputting..

Maybe calling the other two local dealers and seeing if I can have a less weird conversation about the situation is one good step and confirm this stance about needing a code. Then I could consider calling the Nissan 800 line and just having a friendly chat with them about the issue. While I stew on those options Ill get the low charge leafspy output tonight and drive it a bit lower charge - yesterday I did get down to 14%

I guess life will be simpler if the code gets thrown while doing normal stuff.

SageBrush
Forum Supporter
Posts: 6266
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: NM

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 4:14 pm

Forum, remind me and OP: at what cell voltage does the pack turtle ? 2.6v somewhat rings a bell but I am not sure
2013 LEAF 'S' Model with QC & rear-view camera
Bought Jan 2017 from N. California
Two years in Colorado, now in NM
03/18: 58 Ahr, 28k miles
11/18: 56.16 Ahr, 30k miles
09/20: 54.3 Ahr; 38k miles
-----
2018 Tesla Model 3 LR, Delivered 6/2018

SageBrush
Forum Supporter
Posts: 6266
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: NM

Re: New to me low mile 2017 with poor range?

Thu Jan 07, 2021 4:18 pm

There is one bit of humor in all this: other than the defective cell, the pack has superb balancing. :lol:
2013 LEAF 'S' Model with QC & rear-view camera
Bought Jan 2017 from N. California
Two years in Colorado, now in NM
03/18: 58 Ahr, 28k miles
11/18: 56.16 Ahr, 30k miles
09/20: 54.3 Ahr; 38k miles
-----
2018 Tesla Model 3 LR, Delivered 6/2018

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