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aqn
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

drees wrote:FYI: I got a PM from Anne on Nissan's social support team asking to remove Jessica's direct # - apparently she is getting bombarded with calls. I have asked her for a replacement contact. In the mean time, I've also asked anyone who's posted Jessica's # to remove it and if someone needs it to PM them for it...
C'mon now, aren't there like, only five cases of these degraded battery capacity issue? Surely they can handle the few cases without much problem? :D

Seriously though, I edited my post(s) and redacted the contact information. I see it has been also redacted in the wiki. (Though, anybody can look at the page's history and find that information. Ooops, did I say that out loud? Hopefully this will be lost among this topic's 160+ pages of posts...) I'm all for resolving this in the most amicable manner possible, as I'm sure we all want "the EV" to do well.

Thing is, unless and until Nissan provides an official channel for this [so far quite small but quite vocal and quite irate] group of LEAF owners to find redress for the issue, redacting the contact info is like taking aspirin for a brain tumor: it'll relieve the pressure but the problem is not gonna go away.
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QueenBee
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Leaf Number: 2062
Location: Portland

Re: Early Capacity Losses-Was(Lost a bar...down to 11)

shrink wrote:Here is my 2012 LEAF's ScanGauge reading
Do you have a rare/special/testing ScanGauge from them or is there a way to upgrade/hack a ScanGauge to get this data?
Herm
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

vrwl wrote:
WetEV wrote:... or even AC in home garages.
The amount it would cost me to AC my garage would equal another car payment each month. However if Nissan wanted to pay for the additional AC costs to cool my garage each month, that would be another thought altogether.
you dont need to AC the whole garage... just get an insulated bag for the Leaf and AC that, minimal cost but a bit more work with the bag/cover.
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

Herm wrote:you dont need to AC the whole garage... just get an insulated bag for the Leaf and AC that, minimal cost but a bit more work with the bag/cover.
"Our LEAF ... the bubble-car !" :roll:
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Lost CapacityBar 6/6/13 @34,173 miles while in LEAF Battery Monitor: 83.41%, 71.4F (avg); cool overnight;
LEAFfan
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

QueenBee wrote:
shrink wrote:Here is my 2012 LEAF's ScanGauge reading
Do you have a rare/special/testing ScanGauge from them or is there a way to upgrade/hack a ScanGauge to get this data?
The ICE SGII is made in AZ. I went there because I have the ICE one and asked if they could make one for my LEAF, but they said they needed a LEAF to read the buss so I asked Gonewild to offer his LEAF (didn't have mine yet) and they would give us each a prototype. It only reads the raw number, then converts it to % on the display. They are still planning on adding more features, but had to stop working on it because a new client needed their help and will resume work on it when finished with their new client. Ingineer will most likely have his ready much sooner.
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QueenBee
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

LEAFfan wrote:
QueenBee wrote:
shrink wrote:Here is my 2012 LEAF's ScanGauge reading
Do you have a rare/special/testing ScanGauge from them or is there a way to upgrade/hack a ScanGauge to get this data?
The ICE SGII is made in AZ. I went there because I have the ICE one and asked if they could make one for my LEAF, but they said they needed a LEAF to read the buss so I asked Gonewild to offer his LEAF (didn't have mine yet) and they would give us each a prototype. It only reads the raw number, then converts it to % on the display. They are still planning on adding more features, but had to stop working on it because a new client needed their help and will resume work on it when finished with their new client. Ingineer will most likely have his ready much sooner.
That's too bad. Would be neat if you could load special firmware on the existing units and hack the cable if it wasn't reading the right buss. Nice and cheap and I'm sure like you and I a lot of people already have them.
FairwoodRed
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

So I got a JD Power survey recently and I called Nissan to request a statement from Nissan before I fill it out. I really want Nissan to reassure us with believable statements that all will be better. Understandably, they could not predict how soon any statements would be made by Nissan. I did come away with the feeling that Phoenix finally has Nissan’s attention and that Nissan really wants everyone affected to call into 877-NOGASEV.

Two interesting points: I was told that Nissan will be doing additional extensive cell by cell testing starting next week. It was unclear if that was going to be cells from a new pack, or from someone’s affected pack. And here’s the most interesting/most unconfirmed part: Nissan suggested that it might be from one of the cars that had lost FOUR bars! :shock:

Has anyone one else heard of a four bar loss? I’m tempted to mark that down as a mistake, but there is always a chance that it could be true.

Either way, I am hopeful that with Nissan’s expertise finally looking into this capacity loss, the contributing factors will be officially determined and better pack care guidance given to us.
Stoaty
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

FairwoodRed wrote:Two interesting points: I was told that Nissan will be doing additional extensive cell by cell testing starting next week. It was unclear if that was going to be cells from a new pack, or from someone’s affected pack. And here’s the most interesting/most unconfirmed part: Nissan suggested that it might be from one of the cars that had lost FOUR bars! :shock:
That's the first I have heard of their semi-official source giving an answer other than "it's normal". Sounds like they have at least changed the scripts for the workers at the call center. An encouraging sign, I would say.
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DaveinOlyWA
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

Stoaty wrote:
FairwoodRed wrote:Two interesting points: I was told that Nissan will be doing additional extensive cell by cell testing starting next week. It was unclear if that was going to be cells from a new pack, or from someone’s affected pack. And here’s the most interesting/most unconfirmed part: Nissan suggested that it might be from one of the cars that had lost FOUR bars! :shock:
That's the first I have heard of their semi-official source giving an answer other than "it's normal". Sounds like they have at least changed the scripts for the workers at the call center. An encouraging sign, I would say.
hard to evaluate with inexact wording, but fully expected them to come up with this type of response. i believe Nissan already has this ability and has been collecting the data from day one using Carwings

but this release puts the dogs to rest for now and should be good for at least a week or two.

in two weeks after being pushed they will report that they have "identified areas of concern and are in the process of taking a closer look" which should give them a few more weeks
2011 SL; 44,598 mi, 87% SOH. 2013 S; 44,840 mi, 91% SOH. 2016 S30; 29,413 mi, 99% SOH. 2018 S; 25,185 mi, SOH 92.23%. 2019 S Plus; 25,047 mi, 92.12% SOH
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DaveEV
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Re: Early Capacity Losses-Was(Lost a bar...down to 11)

drees wrote:FYI: I got a PM from Anne on Nissan's social support team asking to remove Jessica's direct # - apparently she is getting bombarded with calls. I have asked her for a replacement contact. In the mean time, I've also asked anyone who's posted Jessica's # to remove it and if someone needs it to PM them for it...
Misunderstanding on my part. The number that was posted is the main 877-NO-GAS-EV Nissan LEAF help-line. Nissan wants everyone with an issue to call that number - just not to call Jessica's direct extension as she is just one agent out of many who is taking these calls. So if you feel that you have lost capacity prematurely, make sure you call Nissan and open a case.

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