DWilliamson
Posts: 2
Joined: Sun Apr 11, 2021 2:35 pm
Delivery Date: 11 Jun 2020

2019 Leaf radio reboots/bluetooth connection problems

Sun Apr 11, 2021 2:54 pm

I bought my 2019 Leaf new June 2020. I use an Android Samsung Galaxy S10e. My car radio reboots off and on while driving and sometimes the systems drops my audio while using the car Bluetooth (I can hear the caller but they can no longer hear me). The radio reboot frequency has increased recently. Tacoma Nissan replaced my radio last Fall in hopes that would fix the problem and report that the Nissan engineers are working diligently on the problem (:roll: ) but so far the problem remains. We do not have this problem with our other cars, nor with previous hybrid cars. This is pretty frustrating. Anyone else having this problem?

knightmb
Posts: 828
Joined: Mon Jan 12, 2015 7:41 pm
Delivery Date: 26 Feb 2021
Leaf Number: 306291
Location: Franklin, TN

Re: 2019 Leaf radio reboots/bluetooth connection problems

Sun Apr 11, 2021 7:27 pm

I have the similar phone by Samsung and I have seen this happen 1 time (radio screen reboots, plays the animation, comes back up as normal) and never since. It happened while I was using Android Auto. I wasn't on the phone, but I noticed it because I was listening to the radio and radio just stopped and that got my attention to look.
2020 Leaf SL Plus - (Manufacture Date March 2020)

G3NG4R
Gold Member
Posts: 21
Joined: Sun Mar 21, 2021 7:03 pm
Delivery Date: 20 Mar 2021

Re: 2019 Leaf radio reboots/bluetooth connection problems

Sun Apr 11, 2021 9:14 pm

I would suggest a little bit of controlled testing to better understand what is triggering the reboots. If the trigger can be identified the chance of resolving the problem increases.

Suggested Tests
  • Use another phone (If available) to see if the problem follows.
  • Close all the apps on your phone and start the car. Pick one of the apps you use while your phone is connected to the car and begin using it in the same way you would normally. Once you've done everything you normally do for that app move on to the next app. Keep going through the apps until you cause a reboot, or run out of apps.
  • Continue the previous test with apps you use less frequently.
  • With your phone connected and all normal apps running perform all your normal actions on the Infotainment screen. Things like navigation, placing/receiving calls, climate controls, voice controls, etc. Keep going until you've completed frequent actions.
When the system reboots, does the display in the instrument cluster (next to the speedometer) turn off, or does it stay on and function as normal?

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