cwerdna
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Re: Volvo XC40 EV

Tue Mar 02, 2021 2:33 am

Rat wrote:
Fri Feb 19, 2021 2:50 pm
The ship with my car is now through the Panama Canal and en route to Port Hueneme. I assume it will offload cars for all SoCal destinations there and proceed on to the Bay Area. In other forums XC40 EV buyers are reporting that deliveries are being held up pending installation of Volvo On Call. So far as I can tell, On Call is like Carwings on steroids: remote pre-heating and cooling, and much more. https://www.volvocars.com/intl/why-volv ... vo-on-call. This could delay delivery to as late as April, some say. The dealer hasn't contacted me. There are cars on the lots and dealers are selling them, so I'm not sure why they are holding up deliveries of pre-ordered cars. I'm not happy about further delay.
I stumbled across this story tonight related to the above.

Volvo’s first EV is stuck at cargo ports waiting for a software update
XC40 Recharge buyers have been told to sit tight
https://www.theverge.com/2021/3/1/22307 ... n-call-ota

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EatsShootsandLeafs
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Re: Volvo XC40 EV

Wed Mar 03, 2021 12:04 pm

Volvo has announced an ever so slightly smaller C40 at basically the same cost, with same power train. I'm not sure what its purpose is.

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Re: Volvo XC40 EV

Fri Mar 05, 2021 10:08 pm

cwerdna wrote:
Tue Mar 02, 2021 2:33 am
Rat wrote:
Fri Feb 19, 2021 2:50 pm
The ship with my car is now through the Panama Canal and en route to Port Hueneme.
I stumbled across this story tonight related to the above.

Volvo’s first EV is stuck at cargo ports waiting for a software update
XC40 Recharge buyers have been told to sit tight
https://www.theverge.com/2021/3/1/22307 ... n-call-ota
The ship bypassed the Bay Area and went on to Tacoma, so my car must be in Port Hueneme. Volvo customer relations emailed me to confirm that my car cannot be released to me until the entire recall is completed. That leaves a big open question or three. Some of these cars have already been sold. What happens if some of those owners don't bring theirs in for the recall? No more can be sold? Also, if you read the official statement from Volvo, it had attachments for the dealers with NHTS requirements spelled out and the problem software is not Volvo software or anything to do with Android. It's the embedded software for a particular chip made by Lear if I understand correctly. I'm also not sure whether that can be done through over-the-air updates like actual Volvo software. It may require someone to install a new chip. Volvo's announcement, confirmed in the email to me, is that consumers will be notified of the recall starting in April. Why not now? Do they not have the update ready to install? Will new deliveries be held until May, June, etc. until all cars are updated?
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cwerdna
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Re: Volvo XC40 EV

Sat Mar 06, 2021 12:25 am

^^^
Interesting. Is it recall R10078 found at https://www.nhtsa.gov/vehicle/2021/VOLV ... WD#recalls? I skimmed the docs and that seems totally unrelated to On Call.
February 24, 2021 NHTSA Campaign Number: 21V109000
High Voltage Disconnect May Cause Drive Power Loss

A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.

NHTSA Campaign Number: 21V109000

Manufacturer Volvo Car USA, LLC

Components ELECTRICAL SYSTEM

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2022 XC40 Recharge vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.

Remedy

Volvo Car will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin May 18, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10078.

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Rat
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Re: Volvo XC40 EV

Mon Mar 08, 2021 5:19 pm

cwerdna wrote:
Sat Mar 06, 2021 12:25 am
^^^
Interesting. Is it recall R10078 found at https://www.nhtsa.gov/vehicle/2021/VOLV ... WD#recalls? I skimmed the docs and that seems totally unrelated to On Call.
February 24, 2021 NHTSA Campaign Number: 21V109000
High Voltage Disconnect May Cause Drive Power Loss

A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.

NHTSA Campaign Number: 21V109000

Manufacturer Volvo Car USA, LLC

Components ELECTRICAL SYSTEM

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2022 XC40 Recharge vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.

Remedy

Volvo Car will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin May 18, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10078.
You're correct, it is unrelated. The cars were already being delayed due to the On Call upgrade when the NHTSA recall was announced. The recall is mandatory and new cars cannot be delivered, even to the dealer, until the recall is completed at the docks. It is a safety issue with sudden loss of power under some circumstances. I believe there have been no accidents and the problem is only either theoretical or so far minor inconvenience to owners. The software in question controls a chip made by Lear Electronics. I think Lear, not Volvo, has to fix it, but I'm not sure.
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Rat
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Re: Volvo XC40 EV

Sat Apr 03, 2021 4:49 pm

I've taken delivery of my new Volvo XC40 P-8 Recharge. The dealer experience was terrible, but I have the car now. I'll post my impressions here after I've driven it awhile.
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danrjones
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Re: Volvo XC40 EV

Sun Apr 04, 2021 7:48 am

Rat wrote:
Sat Apr 03, 2021 4:49 pm
I've taken delivery of my new Volvo XC40 P-8 Recharge. The dealer experience was terrible, but I have the car now. I'll post my impressions here after I've driven it awhile.
What happened in regards to the dealer? Or do you mean the recall issues?
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Rat
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Re: Volvo XC40 EV

Mon Apr 05, 2021 12:34 pm

danrjones wrote:
Sun Apr 04, 2021 7:48 am
Rat wrote:
Sat Apr 03, 2021 4:49 pm
I've taken delivery of my new Volvo XC40 P-8 Recharge. The dealer experience was terrible, but I have the car now. I'll post my impressions here after I've driven it awhile.
What happened in regards to the dealer? Or do you mean the recall issues?
The short version is that they told me the car was ready and to come in at 4:00, so I did. The car was nowhere near ready. The seats and steering wheel were covered in plastic and there was a service guy installing a software upgrade. Then they wouldn't take my check even though I had cleared it with them in advance. I asked originally if my wife had to be present since she wasn't available at that time and they said I could come alone and still get her on title, but when I got there, they said the opposite. I went home without the car in frustration after being there an hour. If I'd stayed, it would have been 7:00 PM before I could begin the paperwork with the credit manager. I know because that's when the salesman asked me to come back in. I didn't take his call or reply to his email. The next day they apologized, delivered the car to my house, and we finished the paperwork and payment at my house. It wasn't a money issue or recall issue.
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Rat
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Re: Volvo XC40 EV

Sun Apr 11, 2021 5:20 pm

I've driven my 2021 XC40 P8 Recharge EV for a week now and have a few impressions I can share. I am very happy with the car overall and consider it vastly superior to the Leaf in nearly all respects. It has a more solid, safer feel, handles great and has good power and range. The interior cabin comfort and appearance are much, much higher grade than the Leaf and in fact better than any car I've ever driven, and I've driven quite a few. It still feels massive to me because I'm so used to the Leaf, but it looked like a toy when I parked between a Suburban and another large SUV. It handles very well. I'm retired and don't drive much, so I'm not fussing about range and mileage issues. The charge port is on the back left side, so my EVSE is mounted on the wrong side. I have to back into my garage to charge, but I haven't had to charge yet due to its battery capacity, so that isn't an issue. My L2 J1772 EVSE works fine with it, although the port is CCS for the DC fast charge.

What sets this car apart is that it is the first car to use Android Automotive (not the same as Android Auto). It's the operating system for the whole "infotainment system" and center touchscreen. It's driven by the Google Assistant. I can say "Hey Google" and give it a command like turn on the A/C, pause music, etc. So far it's been very good at doing such things, but there are some things it won't or can't do and some it gets wrong, like changing to a radio station. It won't shut off the car, either, thankfully. However, that system is a work in progress, and a full review won't be worth anything for a few months as they update the software. For example, it won't play music from the front USB port like the Leaf and although it has Spotify, it doesn't have Pandora, even though the salesman and literature advertised both of those things. It has a system called Volvo On Call which is like Carwings - allowing for remote preconditioning the climate control and scheduling charging, but it's not yet here. It's scheduled for this summer. All software updates are to be done over the air, thus obviating the need to go in for service. However, it's climate control system is much better than the Leaf's and, unlike the Leaf, heats or cools the car very rapidly, so that's not a major issue. Volvo has underdelivered on some promises, but I believe it will all come reasonably soon. I'm not going to detail all the features. You can find many reviews online, but don't believe them all. Some of what you hear is vaporware for now. The bottom line is that it's a great car filling the right small SUV slot for me. It was expensive, but I can treat myself now.
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