DaveinOlyWA said:
Standard, AFAIK, are:
Owner's manual
Navigation manual
Quick reference guide (plus duplicate on DVD)
Warranty booklet
Supplement to warranty booklet
Service and maintenance guide
First Warranty Issue; Carwings Is Broken
- Thread starter DaveinOlyWA
- Start date
Help Support My Nissan Leaf Forum:
Standard, AFAIK, are:
Owner's manual
Navigation manual
Quick reference guide (plus duplicate on DVD)
Warranty booklet
Supplement to warranty booklet
Service and maintenance guide
DaveinOlyWA
Well-known member
ok. so no specific carwings guide. no prob. just downloaded the online version. am anxious to go some where so i can see how i stack up.
meeting with Joe who runs pluginolympia.com website today. want to be able to show him "something" at least LOL!!
meeting with Joe who runs pluginolympia.com website today. want to be able to show him "something" at least LOL!!
evnow
Well-known member
Carwings info is in the Navigation manual.DaveinOlyWA said:
DaveinOlyWA
Well-known member
big oops here... i received followup email from rep who helped me reset my carwings account. i replied that i was successful but after looking at it, i think i need to change my signature....
it currently reads;
Toyota Prius: Driving the Future of Technology Today
it currently reads;
Toyota Prius: Driving the Future of Technology Today
garygid
Well-known member
Do the "standard" manuals also include a DVD?
If so, anything intrresting on it?
If so, is there an "iso" of it available on-line?
If so, anything intrresting on it?
If so, is there an "iso" of it available on-line?
kolmstead
Well-known member
Good point, Gary. It does have a pretty good video walking you through the steps of starting and driving your LEAF, so it is more than just a PDF of the quick start guide. I'll go get mine and see how big the ISO would be.
Hmm.. 3.86 GB on the DVD, so maybe I won't be sending it to anybody...
Yes, it appears to be part of the standard manuals package. It was in the manual holder right along with the books.
-Karl
Hmm.. 3.86 GB on the DVD, so maybe I won't be sending it to anybody...
Yes, it appears to be part of the standard manuals package. It was in the manual holder right along with the books.
-Karl
garygid
Well-known member
Thanks.
Does the DVD have a "Title"?
Does the DVD have a "Title"?
Huh? I'll have to check the DVD out....I thought it was just a digital version of the quick start guide.
kolmstead
Well-known member
It has three labels.
On the DVD envelope: 2011 LEAF Quick Reference Guide
On the DVD: 2011 LEAF Electronic Quick Reference Guide
When inserted in DVD reader: NU434_11_LEAF_SD_TEST
----------------------------------
Exploring reveals two folders:
AUDIO_TS (zero bytes content)
VIDEO_TS (3.86 GB, 32 files) file extensions are BUP, IFO, VOB
Contents:
Vehicle Controls
Electric Vehicle Functions
Convenience
Special Features
Safety Features
Navigation
Vehicle Information
Contact
On the DVD envelope: 2011 LEAF Quick Reference Guide
On the DVD: 2011 LEAF Electronic Quick Reference Guide
When inserted in DVD reader: NU434_11_LEAF_SD_TEST
----------------------------------
Exploring reveals two folders:
AUDIO_TS (zero bytes content)
VIDEO_TS (3.86 GB, 32 files) file extensions are BUP, IFO, VOB
Contents:
Vehicle Controls
Electric Vehicle Functions
Convenience
Special Features
Safety Features
Navigation
Vehicle Information
Contact
sdbonez
Well-known member
same 'no service' problem. Dealer was unable to fix on delivery. We'll see if I have a bad account or need a firmware update...
DaveinOlyWA
Well-known member
ya, probably incorrectly configured on carwings end and not an error by Nissan although i question a QC process that does not discover this until it hits the end users hands.
sdbonez
Well-known member
The net to me is that it says 'no service'. My comment to the dealer at the time was 'did you guys forget to activate the car's 'phone'?
I really do suspect this could be the issue and Nissan CC seemed to collaborate somewhat. She also said something about needing to 'activate a module'. We'll see when I talk to the service folks tomorrow - they were great about dealing with it, tried 'resetting my account' first (no dice), the nice lady talked to a sr. rep who said they had seen this a few times already. She called my dealer, my dealer called me - appt for tomorrow to fix.
'No Service' to me is pretty descriptive. When the cars come into Long Beach, they're not going to be provisioned since AT&T to the best of my knowledge requires access to their network to do an over-the-air provisioning. Same way a phone on the shelf at the AT&T store doesn't work until they provision it. My suspicion is that they're supposed to do this during port prep and they didn't.
Alternatively, owing to Randy's software upgrade fixing this for him, maybe it's a software bug... who knows.
Gonna get my refrigerant charge measured, too...
I really do suspect this could be the issue and Nissan CC seemed to collaborate somewhat. She also said something about needing to 'activate a module'. We'll see when I talk to the service folks tomorrow - they were great about dealing with it, tried 'resetting my account' first (no dice), the nice lady talked to a sr. rep who said they had seen this a few times already. She called my dealer, my dealer called me - appt for tomorrow to fix.
'No Service' to me is pretty descriptive. When the cars come into Long Beach, they're not going to be provisioned since AT&T to the best of my knowledge requires access to their network to do an over-the-air provisioning. Same way a phone on the shelf at the AT&T store doesn't work until they provision it. My suspicion is that they're supposed to do this during port prep and they didn't.
Alternatively, owing to Randy's software upgrade fixing this for him, maybe it's a software bug... who knows.
Gonna get my refrigerant charge measured, too...
DaveinOlyWA
Well-known member
Hmmm no.. I guess. Art uses sim cards so a valid sim # would be needed and is self activating and would be in the car I am guessing.
The issues is carwings not being careful with the way the register those sins to the car
The issues is carwings not being careful with the way the register those sins to the car
I took delivery of my Leaf last Friday. Couldn't get logged into CarWings. (Error message: Connection to Center Failed) Many emails exchanged with Leaf support, password re-set, issue escalated to technical support... no resolution.
Finally decided to CALL support to see why I had not received an email update in a couple of days. Lady I spoke to knew what the issue was right away. Had to do with taking the 12V battery out so something called the TCU (?) would be re-set. Of course, I had to take the Leaf back to the dealer to have the EV Technical Specialist do this, but apparently I'm all logged into CarWings now and good to go. So they tell me... dealer still has my Leaf until next week. (Got scratched during shipping so they're re-painting it.)
Lea
Finally decided to CALL support to see why I had not received an email update in a couple of days. Lady I spoke to knew what the issue was right away. Had to do with taking the 12V battery out so something called the TCU (?) would be re-set. Of course, I had to take the Leaf back to the dealer to have the EV Technical Specialist do this, but apparently I'm all logged into CarWings now and good to go. So they tell me... dealer still has my Leaf until next week. (Got scratched during shipping so they're re-painting it.)
Lea
davewill
Well-known member
So, are we going to see the first electric violet Leaf?Spaz said:
sdbonez
Well-known member
Seems like they have a firm handle on this issue at this point. I brought in my car this afternoon and they had it done in literally 2 minutes. They only said that they had to 'reset the module' for Carwings..something about it losing it's config somehow.
Bottom line, it was working in minutes, they gave me a few mins of juice, and I was on my way.
So - bottom line on Carwings - there's an easy fix, it's done by the dealer. Call customer care, give them the error, they'll take care of the rest. That's how customer service should be
Bottom line, it was working in minutes, they gave me a few mins of juice, and I was on my way.
So - bottom line on Carwings - there's an easy fix, it's done by the dealer. Call customer care, give them the error, they'll take care of the rest. That's how customer service should be
miku
Member
Well -- I'm interested in what's going on when the "replace a module".
I took delivery of my LEAF on Saturday, but at only 18 miles (4 hours later), got the air con issue and had to be towed back to the dealer. They've fixed that problem, but now they're telling me they noticed an "issue with the telematics" and they're getting a "replacement module" installed. It sounds like that's similar to this thread. I configured carwings on Saturday and it worked fine -- was able to get updates Saturday and Sunday over the web (but the refresh takes a while sometimes). So it wasn't simply a config issue.
Michael
I took delivery of my LEAF on Saturday, but at only 18 miles (4 hours later), got the air con issue and had to be towed back to the dealer. They've fixed that problem, but now they're telling me they noticed an "issue with the telematics" and they're getting a "replacement module" installed. It sounds like that's similar to this thread. I configured carwings on Saturday and it worked fine -- was able to get updates Saturday and Sunday over the web (but the refresh takes a while sometimes). So it wasn't simply a config issue.
Michael
bowthom
Well-known member
Hello,
My PD said the next leaf delivered after mine has the carwings not working issue. I do not believe he frequents this site.
My PD said the next leaf delivered after mine has the carwings not working issue. I do not believe he frequents this site.
Just an update...
Got my Leaf back yesterday. Scratch gone. But, same communications failure issue. They were wrong when they said they had fixed it.
Apparently the EV tech had been able to "Update Stations" but when I tested both "Update Stations" and "Sign on to CarWings" before leaving the dealership, neither worked. Same error message as before: "The connection to the center failed." Since I arrived at the dealership after 6pm, they sent me home and asked me to return today so that I could speak with the EV tech.
Brought the car back today, and the EV tech did the brief disconnect of the 12V battery to get the communications module to reboot. Fixed the "Update Stations" thing, but I still cannot connect to CarWings. Ended up leaving the Leaf AGAIN.
Hoping for better news later this afternoon.
Lea
Got my Leaf back yesterday. Scratch gone. But, same communications failure issue. They were wrong when they said they had fixed it.
Apparently the EV tech had been able to "Update Stations" but when I tested both "Update Stations" and "Sign on to CarWings" before leaving the dealership, neither worked. Same error message as before: "The connection to the center failed." Since I arrived at the dealership after 6pm, they sent me home and asked me to return today so that I could speak with the EV tech.
Brought the car back today, and the EV tech did the brief disconnect of the 12V battery to get the communications module to reboot. Fixed the "Update Stations" thing, but I still cannot connect to CarWings. Ended up leaving the Leaf AGAIN.
Hoping for better news later this afternoon.
Lea
