baustin
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Sun Dec 25, 2016 3:56 pm

TomT wrote:They could continue to use 3G if they like, if it is cheaper for them, but it was stupid to not build in 4G and LTE to future proof it since it costs nothing more in hardware...

JPWhite wrote:I wonder what the cost of 4G would be to Nissan vs 3G. The old network maybe really cheap.


Does anyone know, for sure, that this is a 3G only modem?
2013 Leaf SV - Cayenne Red - QC Port - LED Headlights

reeler
Posts: 220
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Sun Dec 25, 2016 8:40 pm

barsad22 wrote:For me, it comes down to the fact that I was never promised it would remain free.
I was expecting that at some time, I would have to pay monthly for the service.

That never happened..

So $200 considering how long I've had the car and will have it for another year+, I'll consider that my monthly fee.. ;-)


I suspect the sun-setting of 2G made Nissan forgo the monthly charge after 3 years. Now that there is continued service, I would not be surprised if you started getting charged $10/month for this feature.
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aqn
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Sun Dec 25, 2016 10:49 pm

lorenfb wrote:
GerryAZ wrote:
Blank data fields may indicate that the information such as VIN were not copied over from the old module by the technician using Consult.


Your suggestion at this point appears to be the most plausible, e.g. tried entering AT&T as the carrier with no luck. [...]
Inadvertently, the Nissan tech left the detailed update procedure in my vehicle. One of the initial steps required
when using the Consult diagnostic tool is that a tech must "Sign into the TCU with the customer's User ID and Password".
At the drop-off time, the service advisor asked for my Carwings ID & PW. [...]
The people who have done the upgrade: did your tech ask for you CARWINGS/NissanConnect EV ID/password? I don't think anybody has mentioned that?
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baustin
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Dec 26, 2016 1:44 am

aqn wrote:
lorenfb wrote:
GerryAZ wrote:
Blank data fields may indicate that the information such as VIN were not copied over from the old module by the technician using Consult.


Your suggestion at this point appears to be the most plausible, e.g. tried entering AT&T as the carrier with no luck. [...]
Inadvertently, the Nissan tech left the detailed update procedure in my vehicle. One of the initial steps required
when using the Consult diagnostic tool is that a tech must "Sign into the TCU with the customer's User ID and Password".
At the drop-off time, the service advisor asked for my Carwings ID & PW. [...]
The people who have done the upgrade: did your tech ask for you CARWINGS/NissanConnect EV ID/password? I don't think anybody has mentioned that?


In one of the many posts, in the multitude of threads, covering this topic, someone mentioned that the dealer has the ability to lookup the Carwings ID and Password. I printed a copy to leave in the car, for the tech, when I get my upgrade done.
2013 Leaf SV - Cayenne Red - QC Port - LED Headlights

DoobeeDude
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Delivery Date: 08 Aug 2015

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Dec 26, 2016 7:00 am

aqn wrote:The people who have done the upgrade: did your tech ask for you CARWINGS/NissanConnect EV ID/password? I don't think anybody has mentioned that?


Yes. I had it already printed out in the glove compartment , but failed to mention that. The dealer called me about an hour after I dropped it off to ask for my credentials. I knew it was necessary to log back into the system once the upgrade was complete, so I printed them as much for me as for them.

I did not realize they need them just to get the installation registered properly, but it does sound like that's the case.
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lorenfb
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Dec 26, 2016 12:48 pm

Persistence resulted in the problem being resolved. On my 5th visit to the dealer with a discussion with both the
advisor and the tech, the problem was resolved in little over a hour. Luckily, as posted before, the tech had left the
setup procedure documentation in the vehicle when it was picked-up. As previously indicated, there's a procedural
step requiring that the tech while connected with the Nissan diagnostic tool, i.e. the Consult, that he log-on to the
Nissan network and enter the vehicle's Carwings ID & PW. When I mentioned that to both the advisor & tech, the tech
disagreed. After referencing that in the Nissan document, the tech agreed that he would re-do the setup procedure.
I asked to observe the process, but was asked to wait in the customer's waiting area. When the service was complete,
I was asked by the advisor to verify the functionality. I just entered the Carwings mode and selected "Update Stations".
There was no need on my part to personally enter my ID & PW. Again, the dealer has access to obtain the vehicle's
Carwings ID & PW, i.e. not requiring the owner to provide it, although it may expedite the process a little.

Thanks to all who provided info tips.
Last edited by lorenfb on Mon Dec 26, 2016 7:00 pm, edited 1 time in total.
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cwerdna
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Location: SF Bay Area, CA

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Dec 26, 2016 5:52 pm

lorenfb wrote:step requiring that the tech while connected with the Nissan diagnostic tool, i.e. the Connect, that he log-on to the
Nissan network and enter the vehicle's Carwings ID & PW. When I mentioned that to both the advisor & tech, the tech
disagreed.

Re: the bolded part, I'm guessing you're referring to Consult III plus (referred to at https://www.nissan-techinfo.com/ecm07.aspx, and many other places).

edit: Whoops, somehow I think I clicked Quote instead of B earlier. Fixed that.
Last edited by cwerdna on Mon Dec 26, 2016 7:05 pm, edited 1 time in total.

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lorenfb
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Dec 26, 2016 6:59 pm

cwerdna wrote:
lorenfb wrote:step requiring that the tech while connected with the Nissan diagnostic tool, i.e. the
Connect
, that he log-on to the
Nissan network and enter the vehicle's Carwings ID & PW. When I mentioned that to both the advisor & tech, the tech
disagreed.

Re: the bolded part, I'm guessing you're referring to Consult III plus (referred to at https://www.nissan-techinfo.com/ecm07.aspx, and many other places).


Yes, a typo. Thanks, I'll fix it.
#1 Leaf SL MY 9/13: 74K miles, 48 Ahrs, 5.2 miles/kWh (average), Hx=70, SOH=78, L2 - 100% > 1000, temp < 95F (35C), min discharge (DOD) > 20 Ahrs
#2 Leaf SL MY 12/18: 115 Ahrs, 5.5 miles/kWh (average), Hx=98, SOH=99, DOD > 25%, temp < 105F

riboflavins
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Dec 26, 2016 10:12 pm

cwerdna wrote:
lorenfb wrote:step requiring that the tech while connected with the Nissan diagnostic tool, i.e. the Connect, that he log-on to the
Nissan network and enter the vehicle's Carwings ID & PW. When I mentioned that to both the advisor & tech, the tech
disagreed.

Re: the bolded part, I'm guessing you're referring to Consult III plus (referred to at https://www.nissan-techinfo.com/ecm07.aspx, and many other places).

edit: Whoops, somehow I think I clicked Quote instead of B earlier. Fixed that.


Sorry for being daft here, but can someone give me a slightly more technical explanation as to why the login sequence with the advisor software is critical?

The dealer tech swears to me that the new TCU passes all of their communication tests locally (green light versus red) but he, nor I, could ever get the login piece to work. I've had it for over a week and it always shows 'failed to connect to center'. There are times when the unit ID screen shows nothing in the info screen and other times when its populated. I have used the fuse pull method to reset the TCU/modem for the aforementioned problem but it still won't connect. Nissan tech support was totally unhelpful when I explained the issue and told me that the dealer needs to fix. The dealer says the issue is between tech support and me.

I hate this so much right now. Textbook run around, incompetence, last minute notifications of the upgrade cost and zero awareness by the installation tech as to how this worked. The dealer had my car for a total of 4 days and gave me back non-working TCU. I have enjoyed my LEAF, but I hate Nissan. Never again. Tesla Model 3 cannot come soon enough.

baustin
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Tue Dec 27, 2016 2:56 am

Print out your CarWings/ConnectEV login and password page from the website (not your user id and password to login to the website) and take it to the dealer. Ask them to get an updated copy of the setup procedure and go through it, one more time, step-by-step. There is a part of the process that requires using the Consult tool and logging in with the CarWings login and password to properly register the TCU unit.

It is possible that you have a defective unit that is not properly storing the information, or a loose cable that is causing the TCU to randomly or repeatedly power-cycle.
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