kennedyjalex
Posts: 1
Joined: Thu Apr 25, 2019 6:29 am
Delivery Date: 25 Apr 2019

Re: Updated Smartphone App (NissanConnect EV)?

Thu Apr 25, 2019 6:35 am

My App does not refresh...again! It has been broken since April 14, 2019.

Nissan is doing an absolutely awful job with making this app more responsive or even keeping it working!

My next car is a Tesla folks!

Even if it is worth skipping buying another car for two years or so...

Alex

Coinneach
Posts: 35
Joined: Mon Apr 08, 2019 1:30 pm
Delivery Date: 08 Apr 2019
Leaf Number: 308932
Location: Phoenix, AZ

Re: Updated Smartphone App (NissanConnect EV)?

Thu Apr 25, 2019 12:45 pm

kennedyjalex wrote:My App does not refresh...again! It has been broken since April 14, 2019.

Nissan is doing an absolutely awful job with making this app more responsive or even keeping it working!

My next car is a Tesla folks!

Even if it is worth skipping buying another car for two years or so...

Alex
Are you aware that the most recent M3 update causes the tablet, which contains ALL the instrumentation, to black out and require a hard reset?

Shunning an entire make/model because a non-essential feature doesn't work is foolish. Declaring one's intention to go to a fundamentally flawed competitor is beyond foolish. But you do do, boo.
2019 Leaf SV Plus, tech & weather packages, gun metallic

rogersleaf
Posts: 266
Joined: Sun May 18, 2014 7:50 pm
Delivery Date: 22 Mar 2019
Leaf Number: 307726
Location: Kent, Ohio

Re: Updated Smartphone App (NissanConnect EV)?

Thu Apr 25, 2019 12:48 pm

Looks like mine is working again. The data was backdated to 4/22 3:15 pm, refreshed to current upon update.
2014 SV - Brilliant Silver - returned 1/2017 at end of lease.
2019 SL - White - w/Tech Package

dsh
Posts: 165
Joined: Sat Aug 04, 2012 10:29 pm
Delivery Date: 01 Mar 2011
Leaf Number: 001069

Re: Updated Smartphone App (NissanConnect EV)?

Wed May 22, 2019 9:12 am

The Nissan app V6.3.7 looks like it's down again...it stopped giving me any range number or percent charged but says it's updated with the correct date and time. Anybody else have a problem?
SL-e

GerryAZ
Gold Member
Posts: 2199
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Updated Smartphone App (NissanConnect EV)?

Fri May 24, 2019 1:49 am

I just requested and received status update through the EV Connect app on my BlackBerry (Android app).
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL+ purchased 8/10/2019

User avatar
SalisburySam
Gold Member
Posts: 327
Joined: Thu Sep 27, 2012 11:01 am
Delivery Date: 24 Feb 2012
Leaf Number: 018156
Location: Salisbury, NC

Re: Updated Smartphone App (NissanConnect EV)?

Fri May 24, 2019 5:33 am

For the last several days including this morning as I write this, I’ve had no connectivity to NissanConnectEV and get this message:
A7F54186-D3A8-4AC5-B888-344702F26A8A.jpeg
I tried the suggested phone number and after 7 minutes on hold gave up. Just keeping this tool working seems too much for Nissan’s engineers as it has been a weakness in the LEAF ownership experience...for the last 7 years in my case. I get the same message when the car is in the garage, my driveway, in several parking lots out shopping, etc. Has not worked anywhere.
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Nissan 2012 LEAF SL, 13,500 miles, 9 bars, 70.4% SOH, 46.19 Ahr

Tesla Model 3: Long Range Rear Wheel Drive | Extended AutoPilot | Full Self-Driving
Delivered: July, 2018 | 10,500 miles
Get 1000 miles free Supercharging: https://ts.la/john70942

GerryAZ
Gold Member
Posts: 2199
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Updated Smartphone App (NissanConnect EV)?

Sat May 25, 2019 9:09 pm

I have been getting my plug in reminder emails and charge complete emails/texts without issue except for short periods of time when Nissan servers or AT&T cellular sites are down. I just requested status update via the Android app on my BlackBerry and the updated status came through in about 40 seconds. Status updates have been slow ever since the servers and app were updated, but climate control requests go through to my car quickly.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL+ purchased 8/10/2019

dsh
Posts: 165
Joined: Sat Aug 04, 2012 10:29 pm
Delivery Date: 01 Mar 2011
Leaf Number: 001069

Re: Updated Smartphone App (NissanConnect EV)?

Tue May 28, 2019 8:51 pm

SalisburySam wrote:For the last several days including this morning as I write this, I’ve had no connectivity to NissanConnectEV and get this message:
A7F54186-D3A8-4AC5-B888-344702F26A8A.jpeg
I tried the suggested phone number and after 7 minutes on hold gave up. Just keeping this tool working seems too much for Nissan’s engineers as it has been a weakness in the LEAF ownership experience...for the last 7 years in my case. I get the same message when the car is in the garage, my driveway, in several parking lots out shopping, etc. Has not worked anywhere.
You may need to pull the 20amp Audio fuse in the engine compartment fuse box to reset the TCU.
SL-e

User avatar
SalisburySam
Gold Member
Posts: 327
Joined: Thu Sep 27, 2012 11:01 am
Delivery Date: 24 Feb 2012
Leaf Number: 018156
Location: Salisbury, NC

Re: Updated Smartphone App (NissanConnect EV)?

Wed May 29, 2019 6:19 am

UPDATE: I tried the Nissan phone number a few more times and actually got through. The kind and seemingly knowledgeable agent said this issue is not unknown and there is a service bulletin out: TSB NTB18-045b, 2011-2015 Leaf; 12 Volt Battery Loses Charge And/Or Telematics Services Do Not Work. My (still original) 12v shows acceptable voltage and is maintained on a battery tender so that might not be the problem. So off to the dealer for the first time in a few, ok several, years.

What I don’t understand is why this started May 17, 2019. Also the TSB is dated in June, 2018. Guess I need to see the dealer more often...or not.

Thanks to the others who had suggestions...much appreciated!
Nissan 2012 LEAF SL, 13,500 miles, 9 bars, 70.4% SOH, 46.19 Ahr

Tesla Model 3: Long Range Rear Wheel Drive | Extended AutoPilot | Full Self-Driving
Delivered: July, 2018 | 10,500 miles
Get 1000 miles free Supercharging: https://ts.la/john70942

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