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Stanton
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Posts: 2148
Joined: Thu Feb 03, 2011 10:56 am
Delivery Date: 01 Sep 2011
Leaf Number: 7458
Location: Plano, TX
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Apr 08, 2019 7:42 am

drobtravels wrote:Should Carwings connect immediately after the upgrade, or is there a waiting period?

I recently purchased as 2015 Leaf SL and have brought it to the dealer 3x so far for the upgrade, so they're obviously not familiar with how to do this. On Friday they did actually upgrade the hardware, as I can verify via the Unit ID. However, I still can't connect from the car and when attempting to register online, get the "To enroll, the hardware in your vehicle must be upgraded."

Do I need to bring it back to the dealer again, or is there a chance it will start working later? Is there anyway I can "register" it myself since it has the right hardware now? If I bring it back to the dealer, does anyone have a specific reference number or something I can tell them to make sure they do what is required?
That error message is troubling: did they install the correct (3G upgrade) version? If so, they still need to register it properly (you can't do that).
It looks like you need to make another trip...to a different dealer with an (experienced) Leaf tech. Might want to call ahead first.
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

mjblazin
Posts: 238
Joined: Sun Mar 15, 2015 8:52 pm
Delivery Date: 11 Mar 2015
Leaf Number: 405999
Location: Dallas, TX

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Apr 08, 2019 12:36 pm

When I got my update at end of 2016, I remember a 24 or 48 hour delay before it worked. I remember calling the Nissan techs and they confirmed it. At work, I had experience with telecom updates, so it seemed logical. System connected when I checked it the 2nd morning after an afternoon install.
2013 SL Blue Ocean
Bought used, March 2015 12,764 miles
4th bar drop 56 month, 20,200 miles, AHr at 42.1
Replaced battery.
Appears fully loaded
Condo home, Using public charge except in emergency
Dallas, TX downtown, shaded non-temp controlled garage

baustin
Posts: 711
Joined: Tue Feb 24, 2015 1:23 pm
Delivery Date: 09 Mar 2015
Leaf Number: 402162
Location: North Las Vegas, NV

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Tue Apr 09, 2019 6:10 pm

drobtravels wrote:Should Carwings connect immediately after the upgrade, or is there a waiting period?

I recently purchased as 2015 Leaf SL and have brought it to the dealer 3x so far for the upgrade, so they're obviously not familiar with how to do this. On Friday they did actually upgrade the hardware, as I can verify via the Unit ID. However, I still can't connect from the car and when attempting to register online, get the "To enroll, the hardware in your vehicle must be upgraded."

Do I need to bring it back to the dealer again, or is there a chance it will start working later? Is there anyway I can "register" it myself since it has the right hardware now? If I bring it back to the dealer, does anyone have a specific reference number or something I can tell them to make sure they do what is required?
There is a Service Bulletin the dealer has access to. It includes all the steps that have to be followed for the upgrade to work. It also provides the correct part number for the Telematics unit, which varies with the production date of the car. The new unit has to be registered with Nissan and SiriusXM, and the numbers off the old unit are also needed during the process. It took Nissan EV Support 8 weeks, working with the dealer, to get mine functional, because the dealer did not follow all the steps during the initial install. This was done in January, when they first became available. Hopefully, things have gotten better since then for fixing botched installs.
2013 Leaf SV - Cayenne Red - QC Port - LED Headlights

drobtravels
Posts: 2
Joined: Wed Mar 27, 2019 1:23 pm
Delivery Date: 27 Mar 2019

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Apr 10, 2019 8:39 am

All is working now. I went back the dealer, explained that it still didn't connected and they had to register the TCU upgrade with Nissan. They had no idea what I was talking about or trying to do (all 3 service advisors were staring at my paperwork). Eventually they said "lets give the keys to so and so to have him play around". An hour later "We had to give Nissan the new information" :shock: I was immediately able to register with NissanConnect.

I think your right.. I'll have to find a new dealer for any future service.

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