My Nissan Leaf Forum

+1!

They haven't addressed anything yet, but it looks like they are in the process of addressing the problem. I don't think it is reasonable to expect a large company to move any faster than they are moving. We don't really know if this "testing" is because what is happening in Phoenix was really unexpected, or if they are just using it to buy time while they formulate an official response. Either way, it is a positive step because it is a tacit acknowledgment that there is a problem--but one that will need some followup actions to be meaningful.

^ What he said. Patience my pretties!

Agreed. But continuing to sell LEAFs in Phoenix just as before is a tacit denial that there is a problem.

I agree that it's a bit disingenuous to keep selling the Leaf here in Phoenix until they know better what is going on, but I think what Nissan is doing with The cars in Casa Grande is a positive first step and I'm reserving further judgment and action until I hear what they have to say. The act of pulling these cars off the road is an acknowledgment from Nissan that something is amiss, whether they verbally admit it or not. So, I wait.

I just received this from Nissan. To view the PDF version, click here


An open letter to Nissan LEAF owners from Carla Bailo, senior vice
president, Research and Development, Nissan Americas:


At Nissan, we consider ourselves fortunate to have such passionate
and engaged customers—especially within our LEAF family. Recently,
we learned from the Nissan LEAF community—and specifically from
some Phoenix-area LEAF owners—of a growing concern about battery
capacity loss with their electric vehicles. In fact, the MyNissanLEAF
online owners' forum—a resource that allows owners to share their
experiences and discuss EVs— helped bring the concern to our
attention for which we’re appreciative.

The forum's discussion around battery capacity loss has reached a
point where I feel it important to personally address what is being
debated, to provide Nissan's viewpoint and, most importantly, to
explain the actions we are taking to work with owners.

First, it is important to stress that while battery capacity loss incidents represent only a
handful of cases, we are taking them—as well as the concerns of the larger LEAF family—
very seriously. Battery capacity loss of the levels reported may be considered normal
depending on the method and frequency of charging, the operating environment, the
amount of electricity consumed during daily usage and a vehicle's mileage and age. But the
only way to know for sure is to examine customer vehicles, perform a thorough diagnostic
on the vehicle and battery, and better understand the real-world driving and charging
history of the owners. We are now reaching out to individual owners to start this process to
ensure that we fully understand these events and all potential causes, and pledge to provide
an update as soon as possible.

Battery data collected from Nissan LEAFs to date currently indicates that less than 0.3
percent of Nissan LEAFs in the U.S. (including vehicles in service dating back to December,
2010) have experienced a loss of any battery capacity bars. Overall, this universe of
vehicles represents a very small fraction of the more than 13,000 Nissan LEAFs on U.S.
roads. Also, data received globally from other LEAF vehicles shows that this condition
typically occurs to high-mileage cars or those in unique operating situations.

Second, I want to explain battery capacity, how it is affected by the operating environment
and usage patterns and what is considered normal battery health. All lithium-ion batteries
lose capacity with use and age. This is normal and expected. In general, lithium-ion
batteries exhibit a higher loss of capacity early in life, with the rate of loss decreasing over
time. Nissan has projected that LEAF batteries will generally have 80 percent of their
capacity under normal use after 5 years, and 70 percent after 10 years.

Are there factors that could negatively affect this performance curve? Yes. A customer's
method and frequency of charging, operating environment, the amount of electricity
consumed during daily usage and a vehicle's mileage and age can all affect the rate of
battery capacity loss. Until we know more about each customer's unique situation, it would
be premature to declare what is happening with the Nissan LEAFs in Phoenix, and whether
their performance is within the range of expectations or not. Working closely with our
owners to get to the bottom of these concerns is exactly what we’re committed to do.

Nissan engineers from our Arizona Testing Center and around the world will study each
customer case, work to discover the root cause and will determine next steps to satisfy our
customers. While we do this, we pledge to provide an update to our customers as soon as
possible.

Together, we are confident that by collaborating with our LEAF community—including the
more than 400 owners in Arizona—we will ensure that owners experience many years of
enjoyable driving as EV pioneers.

Thank you for your passion for the Nissan LEAF and the electrical vehicle movement. It is
only through your dedication and willingness to innovate that we are able to bring zeroemission
mobility to the mass market.

Kind regards,
Carla Bailo
Senior Vice President, Research & Development
Nissan Americas

Personally, I agree that the idea of Nissan having some sort of better battery technology coming in the 2013 LEAFs is the only thing that makes all the pieces fit together logically. It sure would be nice if we had some more direct evidence, though.

BTW, does anyone have an idea when we can expect Nissan to detail the 2013 LEAF offering? Will it be soon, or will it be delayed based on the TN factory start date of December 2012?

Seems like normal corporate speak to head off hysteria (which could cost Nissan sales and money).

I am with Tony, it is a bunch of blah blah blah. Of and if it is only 0.3% of owners, why not make us whole?

Agreed, with one interesting promise thrown in: