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Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Thu Jun 22, 2017 11:47 am
by mnsolardriver
It's sounds like you got through in the same method that I did with the chat. They said they escalated my claim to Tier 2 also and gave me a ticket number, we'll see what we hear. It sounds like LeafSpy might ultimately be the better option based on what I've read out here, give me your feedback after you've given that a try as I'm considering that option for myself as well

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Mon Jul 17, 2017 12:13 pm
by mnsolardriver
Got an update from Nissan this week. They said that the data is not being collected for all trips. They said to resolve, I could keep a travel log with GPS coordinates for my starting and ending locations and the total mileage. They thought they might be able to fully diagnose if I provide that to them. Haven't decided if it is worth my time to do so, but that's the update from them.

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Wed Aug 09, 2017 12:35 pm
by snewberg
I got an update from Nissan today. They have confirmed that vehicle information is being sent for all trips, however sometimes the data has invalid information so it's getting tossed out. They are now passing the information to the next team for further diagnosis.

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Sun Oct 08, 2017 3:41 am
by ScubaLeaf
Hello snewberg - I was just curious if Nissan provided any additional feedback after escalation. I am experiencing the exact same issue on my 2017.

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Tue Dec 05, 2017 9:30 am
by snewberg
Nissan has not provided an update. It's possible all the 2017 Leaf's have the same issue.

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Fri Feb 23, 2018 7:24 pm
by electriffic
My 2011 reported about a quarter of its mileage for yesterday. It has a new TCU of course.

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Fri Feb 23, 2018 8:02 pm
by snewberg
I believe Nissan is ignoring this issue. The client application has been updated, but the milage is still reporting only about 1 out of 4 trips. The only way this will get addressed is for more folks to open tickets with Nissan.

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Sun Feb 25, 2018 5:36 pm
by cwerdna
FWIW, I personally don't care about this issue as I never bother going to the web site to check my stats any more. If trips or distance is missing, too bad.

A bunch of us who paid to upgrade our TCU to support 3G since AT&T turned off their 2G network (rendering all 2011 to 2015 Leafs w/their stock 2G TCUs useless) already have enough issues w/the TCU getting into a bad state/hanging (requiring a fuse pull as a workaround) or having a yellow ! car light w/the yellow ! triangle sometimes. The latter seems to be related to having any saved charging locations and turning on auto-saving on this + having plug-in reminder enabled.

And, some folks are having 12 volt battery drain problems that seem to be caused by the 3G TCU. viewtopic.php?p=497352#p497352 mentions engineer flew in from Singapore to observe and diagnose.

So, I'm just thankful that I receive notifications, can check charging status, send a remote charge command and use the remote climate control features, usually. When it quits working, I pull the fuse.

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Posted: Fri Apr 20, 2018 3:24 am
by ScubaLeaf
For those that are interested, it appears that Nissan has corrected the Telematics issue as of the end of March. I have had accurate data on both the web and app everyday since.