backtolifeback
Posts: 13
Joined: Tue Mar 27, 2018 3:40 pm
Delivery Date: 02 Apr 2018

2018 Leaf SV Front Wiper Stopped Working!

Sun Apr 15, 2018 9:20 am

We have an ice storm in the Greater Toronto Area since yesterday. I was out a short while ago and the front wipers were working fine. After driving about 15 minutes, I noticed the wipers were not going back to the original position, stopping just short of normal. They stopped working. I can manually move the wipers. I hear what I think is the motor, wipers don't move. The rear wipers are fine.

I had to keep stopping and manually move the wipers in order to see.

Any ideas?

jjeff
Posts: 1633
Joined: Wed Jan 13, 2016 9:10 am
Delivery Date: 13 Jul 2014
Leaf Number: 422121
Location: MSP MN

Re: 2018 Leaf SV Front Wiper Stopped Working!

Sun Apr 15, 2018 10:25 am

You shouldn't be able to manually move the wiper arm, if you can it sounds like something has broken or come off where the motor hooks to the arm. I've not taken mine apart to tell you where to start but again if everything was hooked up, you shouldn't be able to move the arm by hand.
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backtolifeback
Posts: 13
Joined: Tue Mar 27, 2018 3:40 pm
Delivery Date: 02 Apr 2018

Re: 2018 Leaf SV Front Wiper Stopped Working!

Sun Apr 15, 2018 11:17 am

jjeff wrote:You shouldn't be able to manually move the wiper arm, if you can it sounds like something has broken or come off where the motor hooks to the arm. I've not taken mine apart to tell you where to start but again if everything was hooked up, you shouldn't be able to move the arm by hand.


I guess I need to bring it in to a Nissan dealer tomorrow morning. I have never had something like this ever happen before. :oops:

arnis
Posts: 835
Joined: Sat Jan 23, 2016 3:21 pm
Delivery Date: 23 Jul 2014
Leaf Number: 015896
Location: Estonia, Europe

Re: 2018 Leaf SV Front Wiper Stopped Working!

Mon Apr 16, 2018 1:04 pm

Wiper can be moved with hand (and motor will spin) if wiper is not parked at the lowest position.
If you are lucky, motor just blew the fuse (under the hood, diagram is on the cover).
Replace the fuse and all fine. If fuse is fine, then likely motor is toast.
This vehicle should have warranty. Go to dealer.
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backtolifeback
Posts: 13
Joined: Tue Mar 27, 2018 3:40 pm
Delivery Date: 02 Apr 2018

Re: 2018 Leaf SV Front Wiper Stopped Working!

Mon Apr 16, 2018 2:16 pm

arnis wrote:Wiper can be moved with hand (and motor will spin) if wiper is not parked at the lowest position.
If you are lucky, motor just blew the fuse (under the hood, diagram is on the cover).
Replace the fuse and all fine. If fuse is fine, then likely motor is toast.
This vehicle should have warranty. Go to dealer.


Dropped the Leaf at the dealer first thing this morning. I get a call back later in the morning telling me the item is not under warranty due to environmental conditions. In this case, there was freezing rain and an ice storm. The issue they said was the wiper linkage rod was bent due to frozen ice buildup. Furthermore they said I turned the wipers on while frozen to the windshield. INCORRECT; I was already driving a warm vehicle and using the wipers when they stopped working yesterday.
I told them that I had the car preheated plugged in before leaving at 25 degrees celsius and the windshield as well as all windows were clear.

The Service Advisor gave me the option of having them straighten the wiper link for what I think they said was $180 including a $57.50 diagnostic fee.
The 2nd option was to change the links for about $540. I couldn't believe it. 14 days old today and about 600kms.
I spoke with the Service Manager who reiterated what the Service Advisor said that environmental issues are not warrantable. He told me to call Nissan Canada. I called and spoke with a rep who called the dealer with me on hold. He comes back to tell me that it is not warrantable because of the weather conditions and I should have cleaned every possible area before attempting to use the wipers. The rep then said that the Service Manager will fix it as a goodwill but not replace it with with new links.

At the end of the day, they removed the cowel (the black plastic piece at the bottom of the windshield), took off the wiper blades, took out the wiper link, straighten the links and re-attached it to the motor.

I am getting a bad feeling about Nissan and their customer service and its only been 14 days since I bought the vehicle.
Disappointed!

ElectricEddy
Posts: 422
Joined: Tue Feb 25, 2014 1:42 pm
Delivery Date: 31 Oct 2016
Leaf Number: 313506
Location: Nanaimo, B.C.

Re: 2018 Leaf SV Front Wiper Stopped Working!

Mon Apr 16, 2018 2:54 pm

backtolifeback wrote:
arnis wrote:Wiper can be moved with hand (and motor will spin) if wiper is not parked at the lowest position.
If you are lucky, motor just blew the fuse (under the hood, diagram is on the cover).
Replace the fuse and all fine. If fuse is fine, then likely motor is toast.
This vehicle should have warranty. Go to dealer.


Dropped the Leaf at the dealer first thing this morning. I get a call back later in the morning telling me the item is not under warranty due to environmental conditions. In this case, there was freezing rain and an ice storm. The issue they said was the wiper linkage rod was bent due to frozen ice buildup. Furthermore they said I turned the wipers on while frozen to the windshield. INCORRECT; I was already driving a warm vehicle and using the wipers when they stopped working yesterday.
I told them that I had the car preheated plugged in before leaving at 25 degrees celsius and the windshield as well as all windows were clear.

The Service Advisor gave me the option of having them straighten the wiper link for what I think they said was $180 including a $57.50 diagnostic fee.
The 2nd option was to change the links for about $540. I couldn't believe it. 14 days old today and about 600kms.
I spoke with the Service Manager who reiterated what the Service Advisor said that environmental issues are not warrantable. He told me to call Nissan Canada. I called and spoke with a rep who called the dealer with me on hold. He comes back to tell me that it is not warrantable because of the weather conditions and I should have cleaned every possible area before attempting to use the wipers. The rep then said that the Service Manager will fix it as a goodwill but not replace it with with new links.

At the end of the day, they removed the cowel (the black plastic piece at the bottom of the windshield), took off the wiper blades, took out the wiper link, straighten the links and re-attached it to the motor.

I am getting a bad feeling about Nissan and their customer service and its only been 14 days since I bought the vehicle.
Disappointed!

That's pretty bad service , if you have no easy access to the to the links, how are you supposed to clean them?
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jotunheim
Posts: 15
Joined: Thu Aug 22, 2013 7:51 am
Delivery Date: 05 Sep 2013
Location: Milwaukee, WI

Re: 2018 Leaf SV Front Wiper Stopped Working!

Mon Apr 16, 2018 7:17 pm

I had a very similar experience with my 2016 Leaf this weekend, except that instead of ice, a 10" pile of snow from the roof broke loose at a stoplight. Not just some snow - ALL of the snow on top of the roof. This completely wrecked the wipers, which were on the intermittent setting at the time, when they encountered the concrete-like snow from the spring storm. I could hear the motor actuate, but the arms did not move. I could also move the arms manually pretty easily and they remained paired, even though something was obviously wrong with the linkages somewhere.

Took it into the dealer and had a completely different experience. They were more than happy to write it up as a warranty repair and gave me a brand new, free Altima loaner with 31 miles on it for the 36 hours or so that I would be without the car. I did ask how much the repair would have cost had it not been covered, and they said it really wasn't terrible. I think he said the linkage part was about $185 and would take about an hour of labor to install and test, so maybe $300-325?

I would think with so few miles on your car, even if it is an environmental condition that is not covered technically covered under warranty, it should be covered under goodwill by Nissan.

backtolifeback
Posts: 13
Joined: Tue Mar 27, 2018 3:40 pm
Delivery Date: 02 Apr 2018

Re: 2018 Leaf SV Front Wiper Stopped Working!

Mon Apr 16, 2018 7:43 pm

jotunheim wrote:I had a very similar experience with my 2016 Leaf this weekend, except that instead of ice, a 10" pile of snow from the roof broke loose at a stoplight. Not just some snow - ALL of the snow on top of the roof. This completely wrecked the wipers, which were on the intermittent setting at the time, when they encountered the concrete-like snow from the spring storm. I could hear the motor actuate, but the arms did not move. I could also move the arms manually pretty easily and they remained paired, even though something was obviously wrong with the linkages somewhere.

Took it into the dealer and had a completely different experience. They were more than happy to write it up as a warranty repair and gave me a brand new, free Altima loaner with 31 miles on it for the 36 hours or so that I would be without the car. I did ask how much the repair would have cost had it not been covered, and they said it really wasn't terrible. I think he said the linkage part was about $185 and would take about an hour of labor to install and test, so maybe $300-325?

I would think with so few miles on your car, even if it is an environmental condition that is not covered technically covered under warranty, it should be covered under goodwill by Nissan.



I totally agree. You have a 2016 Leaf that was fully covered under warranty. I have a 2018 Leaf with about 600 kms and two weeks old and had to fight just to have the dealer bend the links back AS A GOODWILL, so I have functioning wipers.

I was comparing a 2006 Toyota Highlander and a 2012 Corolla. I noticed that the Toyotas are much more sealed where the wipers are attached
to the hood. No gap or very little compared to the Nissan Leaf (big space for snow and ice to get in). Looks like it is a design flaw. IMHO.

jotunheim
Posts: 15
Joined: Thu Aug 22, 2013 7:51 am
Delivery Date: 05 Sep 2013
Location: Milwaukee, WI

Re: 2018 Leaf SV Front Wiper Stopped Working!

Mon Apr 16, 2018 8:10 pm

Yes, I noticed this too that the return action of the wiper into the parked position seemed to kill it with no room to push the snow and ice anywhere.

I would push a bit on the dealer if you are not satisfied with the resolution, as your wiper failure occurred under somewhat normal driving conditions for the geographic location and was not due to negligence from not clearing the ice/snow prior to operating the vehicle. Good luck and hope this weather changes soon!

arnis
Posts: 835
Joined: Sat Jan 23, 2016 3:21 pm
Delivery Date: 23 Jul 2014
Leaf Number: 015896
Location: Estonia, Europe

Re: 2018 Leaf SV Front Wiper Stopped Working!

Mon Apr 16, 2018 9:45 pm

As an engineer I can tell you that this is vehicle specific design flaw.
All vehicles should have wiper obstruction failsafe.
For example, for BMW, since 1996, wipers motor will just stop and restart after vehicle switched off.
In case of very cheap vehicles, usually fuse will blow. That happened with my friend last month
on his old Mazda from 2002. WIpers were frozen, that's all.

But having rods bent is not acceptable. Especially if they sell this vehicle in your market.
This is not debatable. It is design flaw and manufacturer has to fix it for free until warranty runs out.
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