beachfitrob
Well-known member
This was a surprise to me:
Duration : 12:41:32
Total Fee : 30.48
This station was free when I used it on Sep 8th. I've been using it for 8 months. It's in United Airlines employee parking, via a long bus ride, so you really can't go move your car.
The email from Blink said NOTHING about formerly free stations becoming paid. They just talked about HOW they billed. I guess they said it in not so many words? But customer 'service' told me that the host person had to re-opt to make it free, and *BLINK* decided if they hadn't heard from the host, they would make it a pay location.
Plus, Come on: email me on the 2nd, no reminder email, and go from free to a $30 bill in 9 days?
Further:
The location is in airport employee parking, which is a 20 minute trip via bus, out through security, etc. NO ONE is going to skip their lunch break to eat on the bus to go move their car. Also, pilots and flight attendants can be gone 11 days in some cases.
I'm glad I was only gone this long.
Blink didn't care. Customer service was rude. And yes, I was upset because it makes no sense.
It was a good deal on their end: they've turned a paying subscriber into a hater for only $30.
Most companies would kill to turn a customer's attitude that far round for only $30. Unless your goal is to IMPROVE customer loyalty.
Duration : 12:41:32
Total Fee : 30.48
This station was free when I used it on Sep 8th. I've been using it for 8 months. It's in United Airlines employee parking, via a long bus ride, so you really can't go move your car.
The email from Blink said NOTHING about formerly free stations becoming paid. They just talked about HOW they billed. I guess they said it in not so many words? But customer 'service' told me that the host person had to re-opt to make it free, and *BLINK* decided if they hadn't heard from the host, they would make it a pay location.
Plus, Come on: email me on the 2nd, no reminder email, and go from free to a $30 bill in 9 days?
Further:
The location is in airport employee parking, which is a 20 minute trip via bus, out through security, etc. NO ONE is going to skip their lunch break to eat on the bus to go move their car. Also, pilots and flight attendants can be gone 11 days in some cases.
I'm glad I was only gone this long.
Blink didn't care. Customer service was rude. And yes, I was upset because it makes no sense.
It was a good deal on their end: they've turned a paying subscriber into a hater for only $30.
Most companies would kill to turn a customer's attitude that far round for only $30. Unless your goal is to IMPROVE customer loyalty.