Well, joining this discussion group has really paid off for me. I have been eagerly soaking up the technical and operational information that flows on these pages since my LEAF arrived on April 20th. Yesterday, I came upon this thread and it should now pay off financially. I took the advice to read my extended warranty contract and surprise, surprise, it did not cover the things I was told it would.
First, the only mention of LEAF was on the line describing the vehicle covered, which the finance manager typed on the form. Reading further, the contract provided great detail on the coverage for the Gasoline, Turbocharged, Supercharged, Rotary, Diesel, and/or Enhanced ENGINES; the TRANSMISSION (Automatic and Standard); and the 4x4 TRANSFER CASE. Later in the discussion of roadside assistance they stated that if I had a flat tire, their assistance would include removing the flat and replacing it with MY SPARE. It was nice to learn that IF MY CAR NEEDED FUEL, OIL, FLUID OR WATER, they would deliver it. This must be the reason for the $2,700 cost of the contract: fuel delivery.
The sales pitch statements included: “Nissan wants you to have this coverage and that’s why it is half the normal price.” “Five of the six of our other new LEAF owners bought it.” “Since you don’t have a spare tire, the roadside assistance alone is worth it.” “It will pay for itself since it covers all of your battery inspections.” (I later found that the FIRST policy exclusion was Maintenance Services.)
I have no excuses…I bought the pitch and the contract. Fortunately, I am able to cancel within 60 days with a full refund.
So, I call the finance manager today and announce my intent to cancel. After much discussion about how I am making a big mistake, I described my concerns. So, I am told that the LEAF coverage is described in the addendum (which I have never seen). I asked what my next step was. He described the cancellation process and said “they will send you the BALANCE.” I then referenced the contract provision stating FULL REFUND and his response was:”well if that’s what it says…"
Looking now at the cancellation form he filled out, it is missing some information in spite of the form stating: "I understand that all required information must be provided for cancellation." They state that it will take 8-10 weeks for completion of the process. Stay tuned...I will provide updates as things progress.
Rick