megger5963 wrote:Anyway, none of this is about the merits of the car business or the wealth car salesman can/cannot acrue.
I just wanted to educate the average Leaf customer on our side of things. I think that my fellow Leaf Sales Guys will appreciate it.
That pretty much concludes my participation in the thread.
First let me thank you for your insight as a Leaf Car Salesman. And yes the lowest person on the totem pole ends up in the crap pile and sometimes penniless. Let me offer this, if I could pay, say a $300 commission (like a restaurant tip) directly to the sales person, I would do that; but the dealer considers "Sales People" property and I have to pay it to them instead. I do agree, that the Car Retail Sales Market is trickle down economics.
With that said and this might seem rude, but after reading your initial post, all that came to mind was a Danny Devito movie, "Other Peoples Money" ... "Amen". When it comes to surveys, I am skeptical. No person, place or thing is perfect; and unless I have some world ending apocalyptic reason (the wife makes do it), I do not do surveys. I purchased my Leaf used and I do not recall doing any post sale survey; if the sales person mentioned a survey, I gave a placated response and ignored it.
Anyway, everyone has a job to do and they are trained (supposedly) how to do it right. If you do your job right, which means the customer is "happy"; how is that above and beyond, and equated to the maximum values on any survey?