kieranmullen
Well-known member
My lift in the warehouse was not lifting at full capacity. Company came out to diagnose (which I thought was free and sent a bill for 157.50 They suggested a new hydraulic pump and it would cost $1400 $700 in parts and $400 in labor. One many came out for 1 hour and installed the new pump. I asked before you go I want it to lift full capacity. It didn't lift at full or even increased capacity. Turns out that it was misdiagnosed and a pressure relief valve (which he said did not exist but after calling his boss on the phone his boss told him it did) with some adjustments it worked. He then told me how I would have needed a new hydraulic pump anyway.
I already paid the invoice but I was advised by others that I should issue a stop payment ($25 fee) and then call up the company and work something out with them for the misdiagnosis and worker incompetence since supposedly every piece of equipment since the 60s has a relief valve or they would explode. They could come and take back the hydraulic pump and put the old one in I suppose? Not that it matters I suppose. Would it have worked as well with the old one? I dont know.
TLDR: Company misdiagnosed issue. Charged me for new parts and labor when all I needed was an adjustment without parts.
I already paid the invoice but I was advised by others that I should issue a stop payment ($25 fee) and then call up the company and work something out with them for the misdiagnosis and worker incompetence since supposedly every piece of equipment since the 60s has a relief valve or they would explode. They could come and take back the hydraulic pump and put the old one in I suppose? Not that it matters I suppose. Would it have worked as well with the old one? I dont know.
TLDR: Company misdiagnosed issue. Charged me for new parts and labor when all I needed was an adjustment without parts.