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Yes, you may be right. This week I have succeeded in turning the heating on for two mornings out of five. I have never experienced this sort of unreliability with any other online service.

Yes, clearly Nissan are in a mess. After experiencing similar problems I phoned their support line and they told me they are in the middle of a server migration project. I have been unable to log in on the desktop since late December and, in spite of following their advice and changing my...